Service

1-Year Warranty

MITDASH LTD offers a comprehensive 1-year warranty on main unit of our products from the date of production. Should any malfunction arise due to quality-related issues within warranty period, MITDASH LTD guarantees free repair services.

MITDASH LTD is committed to providing spare parts and support for the products for not less than 5 years from the date of MITDASH LTD delivery.

As a value-added service, MITDASH LTD offers necessary upgrades during the product's service period, aimed at meeting the customer's evolving requirements for function, application, or performance. Please note, this upgrade service may not be applicable to all models.

Under our warranty service, once MITDASH LTD has confirmed that a problem can be resolved by replacing parts, we will dispatch replacements to customers. MITDASH LTD absorbs the freight cost for shipping these replacement parts. After receipt and replacement with the new parts, customers are required to return the defective parts to MITDASH LTD, following our shipping instructions.

For services required outside the warranty period, MITDASH LTD will provide a detailed breakdown of service charges at cost price, along with a proforma invoice for payment transfer. Once the service charge is received, MITDASH LTD will undertake the necessary repairs and return the parts to the customer. All repaired parts are tested to ensure they are in optimal working condition before dispatch.

Exemption of Warranty

The warranty does not apply in cases where the malfunction results from willful damage, negligence, improper usage, failure to adhere to MITDASH LTD instructions, or unauthorized usage without the MITDASH LTD approval.

If MITDASH LTD original serial number label or product identification marks have been tampered with or removed, the warranty becomes void.

The 2-year warranty does not cover consumable parts, accessories, or materials of MITDASH LTD equipment. However, customers are entitled to benefits concerning these items under the corresponding warranty provisions provided by MITDASH LTD.

Non- MITDASH LTD produced products or parts are exempted from our warranty policy.

Service Policy

MITDASH LTD is committed to providing efficient support to all customers. We strive to address every requirement of our customers. With a team of experienced engineers, we have the capability and responsibility to offer precise and direct support for each service request. More detailed information about our service policy is as follows:

After-sales Customer Service Process:
1. Receive customer feedback.
2. Provide a preliminary response to the customer within 24 hours, requesting detailed information about the product, including the serial number, model, version of the main unit, and specific feedback or question.
3. Provide professional solutions based on feedback. If required, the faulty part of the product should be returned to the manufacturer for repair or replacement. Shipping costs will depend on various factors, such as whether the product is within its warranty period.
4. Solicit customer feedback post-service.
5. Document the entire process for record-keeping.

Freight Policy:
1. Within Warranty: The customer is responsible for freight and insurance charges when the equipment is shipped to MITDASH LTD for service, including customs charges. MITDASH LTD bears the freight and insurance charges from MITDASH LTD to the customer.
2. After Warranty: The customer is responsible for freight, insurance, and any other charges for returned product.